FAQ
At Trending Closet, we value transparency and want to make your shopping experience as simple and enjoyable as possible. Below you will find answers to the most frequently asked questions about our products, orders, shipping, and much more.
What types of products do you sell?
We specialize in women's clothing and footwear that combine current style with everyday comfort: coats and jackets, sweaters, cardigans and vests, blazers, dresses, jumpsuits and sets, and boots. Each piece is chosen with attention to fabric, fit, and how it will actually be worn.
Where do you deliver your products?
We currently deliver within the United States. Each order is carefully prepared and shipped by trusted carriers, including USPS, to ensure fast and secure delivery. Some orders are dispatched from our international fulfillment partners, including warehouses located outside the United States.
What are the delivery times?
Orders are processed within 1 to 2 business days after payment confirmation. Delivery usually takes between 5 and 7 business days, depending on your region; rural or remote areas may take a little longer. You will receive an email with tracking information as soon as your order ships.
Is shipping free?
Yes! We offer free standard shipping on all orders, with no minimum purchase required. Where any import duties or customs charges apply, these are handled for you, so nothing extra is due on delivery.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. Simply click on the provided link to follow your package's journey until delivery. If your package has not arrived within 10 business days of shipping, contact us and we will follow up with the carrier for you.
What is your return policy?
After purchase, you can return your items within 30 days of delivery. The item must be unworn, unwashed, and in its original packaging with all tags attached. Please contact us at support@trendingcloset.com to request a return and we will send you the return address and instructions. Return shipping is paid by the customer, except where the item is defective or incorrect.
How long does it take to receive a refund?
Once we receive and inspect your returned item, the refund will be processed within 10 business days using the payment method used for the purchase. Depending on your bank or payment provider, it may take additional time before the funds appear in your account.
Can I exchange my item for a different size or color?
Of course. If the size or color doesn't suit you, we offer exchanges within 30 days of receipt, subject to product availability. Contact us at support@trendingcloset.com with your order number and the desired size or color — we will take care of the rest.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay. The full list of methods available to you is always shown at checkout. All payments are securely processed in US dollars, and we never store your card information.
Are my personal details secure when I make a purchase?
Yes, your security is our top priority. We use SSL encryption and comply with applicable data protection laws to ensure the confidentiality and security of all your personal and payment information.
Do you offer promotions or discounts?
Yes, we regularly offer exclusive promotions, seasonal sales, and discount codes. To stay informed about new offers, you can subscribe to our newsletter.
How can I contact customer service?
You can contact our support team at support@trendingcloset.com or by phone at +1 3075007038. Our customer service is available for any questions regarding your order, our products, or any other topic related to your shopping experience.
Do your items fit true to size?
Yes, our items follow standard US sizing, and every product page lists the sizes available for that piece. If you are between two sizes, email us at support@trendingcloset.com with your measurements before you order and we will help you find the size that fits best.
How do I care for my items?
Each item has specific care instructions on its label. Generally, we recommend gentle washing or dry cleaning depending on the fabric. Avoid excessive heat and prolonged sun exposure to preserve the color and shape of your items.
What should I do if I receive a damaged or incorrect item?
In the rare case that you receive a defective or incorrect item, please contact us within 14 days of delivery at support@trendingcloset.com. Please include your order number along with a photo of the issue encountered. We will quickly arrange a replacement or refund at no extra cost.
At Trending Closet, we are committed to providing exceptional customer service and stylish, high-quality items that you will love to wear. If you have any other questions, feel free to contact us; we are always happy to help.
Company information
- Shop Name: Trending Closet
- Company Name: MYRB Global LLC
- Email: support@trendingcloset.com
- Tel.: +1 3075007038
- Support hours: Monday – Friday, 9:00 AM – 5:00 PM. Our customer service team will usually get back to you within 12–24 hours on weekdays (Monday–Friday).
- Registered Address: 2106 House Avenue, Suite 798, Cheyenne, Wyoming 82001, United States